Contact Urban Elizabeth
Urban Apartments Melbourne On Elizabeth
250 Elizabeth Street
Melbourne VIC 3000
Important Information for Our Guests
Please note that there is no physical front desk located at Urban Apartments. All guests are kindly requested to proceed to our partner hotel, which is conveniently located just 100 meters away, to receive your room key. Rest assured, this process is straightforward and hassle-free, and you will be provided with all the necessary information at the time of booking.
Address for check in -Quality Apartments Melbourne Central
318 Little Bourke Street.
Phone: +61 3 9639 0153
Email: [email protected]
Parking and more information can be found here
Frequently asked questions
Is the online booking procedure secure?
Yes, we use the SSL protocol, so all bookings and your information made on our site are secure.
How can I cancel a booking?
Please contact us and we will assist you to cancel your reservation.
When do I need to pay for the accommodation?
Payment of any outstanding balance is made upon check out. You will be asked for a pre authorisation hold amount upon check in to cover any incidentals and hold the reservation amount. Unless agreed otherwise on the terms and conditions of the applicable booking.
How much does parking cost?
The car park costs is not included in a room rate but is subject to availability at a nearby car park.
Find out more here
Can I request a late checkout?
You can request a late check out on arrival or during your stay, we will do our best to accommodate your needs.
Can I leave my luggage?
Yes, if at check in your room is not ready or after you need to store your bags after checkout, we will kindly store them (free of charge) at our partner hotel located only a 100metre walk away.
Can I request a cot or a high chair?
Of course, please complete the contact us form.
Check-out time?
The check-out time is 10am. You can request a late check out on your arrival and we will do our best to accommodate your needs.
Check-in time?
Check-in time is from 2pm, in case your early we‘ll do our best to have your room available as soon as possible.
Why should I book direct with the hotel?
We will always offer you our best rates via our official website.
We will always give priority to guests requests who choose to book direct with us.
You’ll share your personal information and credit card details with us only, and you’ll be sure your reservation won’t get lost.