Contact Urban Elizabeth
Urban Apartments Melbourne On Elizabeth
250 Elizabeth Street
Melbourne VIC 3000
Please note that there is no on-site reception. For queries, please contact 07 5559 4270.
Email: [email protected]
Online Check in – here
Frequently asked questions
What are the receptions hours?
Reception is currently not manned. If you need assistance at any time, please call 07 5559 4270 and our team will be happy to help.
Is the online booking procedure secure?
Yes, we use the SSL protocol, so all bookings and your information made on our site are secure.
How can I cancel a booking?
Please contact us and we will assist you to cancel your reservation.
When do I need to pay for the accommodation?
All bookings require pre-payment. You will be asked for a pre authorisation hold amount upon check in to cover any incidentals and hold the reservation amount. Unless agreed otherwise on the terms and conditions of the applicable booking.
How much does parking cost?
The car park costs is not included in a room rate but is subject to availability at a nearby car park.
Find out more here.
Can I check-in early?
Early check-in is not available as reception is unattended.
Can I request a late check-out?
Late check-out is not possible due to reception not being attended.
Can I leave my luggage?
We’re unable to offer luggage storage at the moment.
Can I request a cot or a high chair?
Of course, please complete the contact us form.
Check-out time?
The check-out time is 10am.
Check-in time?
The check-in time is 2pm. While we do our best, this time cannot be guaranteed.
Why should I book direct with the hotel?
We will always offer you our best rates via our official website.
We will always give priority to guests requests who choose to book direct with us.
You’ll share your personal information and credit card details with us only, and you’ll be sure your reservation won’t get lost.