How to Access Your Mobile Room Key for Your Stay at Urban Apartments on Elizabeth
Welcome to Urban Apartments on Elizabeth! Guests staying at Urban Apartments have the option to skip the front desk entirely and head straight to their apartments using the convenient Justin Mobile App. Our online check-in service allows you to use your mobile phone as your room key, making the process incredibly easy and hassle-free.
If you prefer a traditional check-in experience or need assistance, our front desk is available to help during your stay.
Regrettably, we are unable to issue room keys unless the online check-in process has been completed and a valid and matching ID is uploaded.
Complete Your Online Check-in
Looking to complete online check-in? You can do it here:
How Does This Work?
- You will receive an email and SMS prior to your arrival with a link to begin the check-in process.
- Start Online Check-in 4 days prior to arrival
- Download the Justin Mobile App from your app store using the links provided below.
- Follow the prompts in the email to complete the online check-in process, including providing your valid ID, contact information, and credit card details.
- Once check-in is completed, your mobile room key will be sent to you when ready on your day of arrival, no later than 2 pm.
- Use the Justin Mobile App to access the front entry doors, the lift swipe, and then your apartment by opening the app and selecting your key.
Justin Mobile App:
For a seamless experience, download the Justin Mobile App before your arrival from your app store:
App Information:
- Get the app before your arrival or on the check-in day from your app store.
- Register an account with the Justin Mobile App using the same email you used or will use during the online check-in process.
- Once logged in, accept Bluetooth/Nearby device permissions when prompted by the app.
- On your day of arrival, you will receive an SMS or a notification advising your apartment is ready, or you can manually check the app.
- Access your key: Open the app, click on your reservation, and your apartment number will be displayed. You can now enter your apartment.
- TIP: Refresh the app by clicking settings and “Update Keys” to check if your key is ready.
Need help or have a question?
If you are having an issue, we suggest trying the following:
- Ensure Bluetooth is turned on and allowed for the app – Apple or Android – and ensure nearby devices are allowed in your app permissions for the Justin Mobile App.
- You can set up the Justin Mobile App account again if you registered with an incorrect email. Just log out and re-register.
- Close the app by swiping up and reopening it.
- Ensure your phone software is up to date.
- Uninstall the app and reinstall it.
- If you can’t use the app, call us for support at +61 3 9242 0773.
For assistance in person, you can visit our front desk at:
Urban Apartments on Elizabeth
250 Elizabeth Street
Melbourne VIC 3000
Phone: +61 3 9242 0773
Email: [email protected]